At Dot Rooms, we understand that travel plans may change. This Cancellation Policy outlines the rules and conditions for canceling room bookings made through our website or mobile application.
1. Cancellation by Guest
- Guests may cancel their booking through the Dot Rooms website or app before the scheduled check-in date.
- Refund eligibility will depend on the cancellation terms of the respective property and the time of cancellation.
- Applicable service fees, convenience fees, or payment processing charges may be deducted from the refund amount.
2. Cancellation by Property Owner
- If a property owner cancels a confirmed booking, guests will be notified as soon as possible.
- In such cases, guests will be eligible for a full refund of the amount paid through Dot Rooms.
3. No-Show
- If a guest fails to check in on the scheduled date without prior cancellation, the booking will be considered a "No-Show."
- No refund will be provided for No-Show bookings unless otherwise specified by the property.
4. Modification of Bookings
- Requests to modify booking dates or details are subject to room availability and approval by the property owner.
- Additional charges may apply for booking modifications.
5. Force Majeure
Dot Rooms shall not be held responsible for cancellations caused by events beyond reasonable control, including but not limited to natural disasters, government restrictions, strikes, pandemics, or other unforeseen circumstances.
6. Cancellation Process
To cancel a booking:
- Log in to your Dot Rooms account.
- Go to My Bookings.
- Select the booking you wish to cancel.
- Follow the cancellation instructions displayed on the platform.
Alternatively, users may contact our support team for assistance.
7. Policy Updates
Dot Rooms reserves the right to update or modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on the website or application.
Contact Us
Dot Rooms
📧 Email: Dotrooms.online@gmail.com
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